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At Naturalcandles, we are committed to providing exceptional shopping assistance services. Your satisfaction is our priority, and we stand behind the quality of our recommendations and support.
If you are not satisfied with our shopping assistance services, please contact us within 7 days of your initial consultation. We will review your concerns and work to resolve any issues. Refunds are evaluated on a case-by-case basis.
To be eligible for a service refund, you must contact us within the specified timeframe and provide details about your dissatisfaction. Refunds may be issued if we are unable to provide the agreed-upon services or if there was a significant error on our part.
Please note that Naturalcandles provides shopping assistance services only. We do not sell products directly. For returns or exchanges of products purchased through retailers, you must follow the return policies of those specific retailers. We can assist you in understanding and navigating retailer return policies as part of our service.
Certain services are non-refundable, including completed consultations where recommendations have been provided, research services that have been delivered, and services used beyond the refund eligibility period.
To request a refund for our services, please contact us with your service details, reason for the refund request, and any supporting documentation. We will respond to your request within 5 business days.
If your refund request is approved, it will be processed within 10 business days. The refund will be issued to the original payment method used for the service purchase.
If you wish to modify your service package or request additional services, please contact us. We will work with you to adjust your service plan according to your needs.
For questions about our Return Policy or to request a refund, please contact us at:
Address: 4299 Express Ln, Sarasota, FL 34249, United States
Phone: +19412274444
Email: correspondence@naturalcandles.world